A TAP perdeu o nosso carrinho de bebé UPPAbaby VISTA V2 Duo (cor Lucy, com alcofa) no voo TP931 de Zurique para Lisboa em 16 de agosto de 2025. Número de reserva: Z9Y7U2. Referências de processo de bagagem: 2025-0001473260 (inicial), 2025-0001473209 (nova) e 2025-0002191604 (mais recente). Hoje é 15 de dezembro de 2025 – 121 dias desde o desaparecimento do carrinho – e não houve absolutamente nenhum avanço. A TAP não encontrou o carrinho, não emitiu qualquer confirmação oficial de perda definitiva e não iniciou qualquer procedimento de indemnização digno desse nome. Sempre que entramos em contacto, recebemos a mesma frase padrão – «vamos verificar e entraremos em contacto» – e nada acontece a seguir. Durante este período, três membros diferentes da nossa família fizeram cerca de 200 chamadas telefónicas, gastando aproximadamente 1.000 € apenas em chamadas. Continuamos a gastar dinheiro e tempo – a ligar e a enviar e-mails repetidamente – mas, em vez de uma solução concreta, somos sucessivamente convidados a abrir novos processos e novas reclamações, tendo de descrever os mesmos factos desde o início, vezes sem conta. Há vários dias enviámos a nossa última reclamação escrita detalhada, resumindo novamente todo o caso e pedindo explicitamente uma confirmação oficial para a seguradora. Até hoje, não recebemos sequer uma confirmação básica de receção dessa reclamação, muito menos qualquer indicação de que está a ser tratada. O nosso pedido principal – e extremamente simples – de receber uma declaração / confirmação oficial para a companhia de seguros, indicando que o carrinho está definitivamente perdido, continua a ser ignorado. A TAP continua a solicitar mais documentos, mas não fornece o único documento essencial de que precisamos para apresentar o pedido de indemnização ao seguro. Só mais tarde soubemos que a TAP chegou a confundir o nosso processo de bagagem com o de outro cliente, o que explica o caos e a informação contraditória que recebemos repetidamente por parte dos seus colaboradores. O carrinho custou 890 €, e temos a fatura, todos os documentos de suporte, os cartões de embarque, as etiquetas de bagagem e toda a correspondência. Ainda assim, a TAP continua a ignorar a sua obrigação de tratar e resolver adequadamente a nossa reclamação e de emitir, pelo menos, o documento oficial de que necessitamos para procurar compensação junto da seguradora. A minha conclusão e recomendação são claras e firmes: não confiem à TAP bens de valor, sobretudo carrinhos de bebé e quaisquer artigos de crianças. Se for possível, nunca os coloquem como bagagem de porão. Esta foi, de longe, a pior experiência que tivemos com uma companhia aérea e com o respetivo serviço de apoio ao cliente.

AirAsia is great for short-haul as a low-cost carrier, no-frills option in Asia. However, avoid AirAsia X long-haul at all costs. 1. They have no entertainment nor even a powered USB port to charge your device. Hence on long-haul you can run out of batteries when watching your iPad/device. It is not clear why they cripple their USB ports, because they do exist? 2. They charge for drinking plain cold water! This is outrageous, long-haul people need water to stay hydrated but AirAsia are so penny pinching they fail to provide water, which is a free product. Instead they charge a minimum RM4 for bottled water. This is disgraceful conduct. Sure it is fine to charge for flavoured and heated beverages, but don't charge people for their basic right to stay hydrated! 3. They don't let you prebook beverages, so you have to bring cash or card - why do this? This creates extra hassle to flyers? Overall there is nil reason to fly AirAsia X long-haul, Jetstar offers free water, prepaid drinks and optional entertainment for around the same no-frills pricing. You'd have to be crazy to opt for the inferior service AirAsia provide. Short haul they are great as these problems are immaterial. Long haul they actually matter.

Poor Air line stranded for more than 24hrs. After canceling my flight. Leave me at the airport with no were to go.

I flew Korean Air to my trip to South Korea and Japan. It was fantastic. The food was excellent. The service was great. My thanks to all air crew on flights AMS/INC November2, PUS/NAR November 10, FUK/INC November26, INC/AMS November 27. The last leg was on a new 787-10 and the business seats and entertainment were top-notch.

TAP hat unseren Kinderwagen, einen UPPAbaby VISTA V2 Duo (Farbe Lucy, mit Babywanne), auf dem Flug TP931 von Zürich nach Lissabon am 16. August 2025 verloren. Buchungsnummer: Z9Y7U2. Gepäckvorgangsreferenzen: 2025-0001473260 (erste Akte), 2025-0001473209 (neue Akte) und 2025-0002191604 (aktuellste Akte). Heute ist der 12. Dezember 2025 – 118 Tage, seit der Kinderwagen verschwunden ist – und TAP hat ihn noch immer nicht gefunden, keine offizielle Bestätigung des endgültigen Verlustes ausgestellt und kein ordentliches Entschädigungsverfahren eingeleitet. Jedes Mal, wenn wir Kontakt aufnehmen, hören wir dieselbe leere Floskel: „Wir prüfen das und melden uns“ – und dann passiert nichts. In dieser Zeit haben drei verschiedene Familienmitglieder insgesamt ungefähr 200 Telefonate geführt und dabei rund 1.000 € nur für Anrufe ausgegeben. Wir geben weiterhin Geld und Zeit aus – wir rufen immer wieder an und schicken E-Mails – aber anstatt einer echten Lösung werden wir ständig aufgefordert, neue Fälle und neue Reklamationen zu eröffnen und jedes Mal die gleiche Situation von vorne zu schildern. Vor drei Tagen haben wir unsere zuletzt ausführliche Beschwerde eingereicht, in der wir erneut den gesamten Fall zusammengefasst und ausdrücklich um eine offizielle Bestätigung für unsere Versicherung gebeten haben – und wir haben nicht einmal eine einfache Eingangsbestätigung erhalten, dass diese Beschwerde angekommen ist oder bearbeitet wird. Gleichzeitig wird unsere wichtigste und sehr einfache Bitte – eine Bescheinigung / offizielle Bestätigung für unsere Versicherung, dass der Kinderwagen endgültig als verloren gilt – praktisch ignoriert. TAP verlangt immer mehr Unterlagen von uns, stellt aber nicht das grundlegende Schreiben zur Verfügung, das wir benötigen, um überhaupt einen Versicherungsanspruch geltend machen zu können. Erst viel später haben wir erfahren, dass TAP unseren Gepäckfall sogar mit der Akte eines anderen Kunden verwechselt hat, was das Chaos und die widersprüchlichen Auskünfte erklärt, die wir immer wieder von den Mitarbeitenden erhalten haben. Der Kinderwagen hat 890 € gekostet, und wir besitzen die Rechnung, alle unterstützenden Dokumente, Bordkarten, Gepäckanhänger und die gesamte Korrespondenz. Trotzdem ignoriert TAP weiterhin seine Pflicht, unseren Anspruch ordnungsgemäß zu bearbeiten und zu lösen und zumindest das offizielle Dokument auszustellen, das wir für die Geltendmachung einer Entschädigung über unsere Versicherung benötigen. Mein Fazit und meine Empfehlung: Vertrauen Sie TAP keine wertvollen Gegenstände an, insbesondere keine Kinderwagen oder andere Sachen für Kinder. Wenn es irgendwie möglich ist, geben Sie diese niemals als Aufgabegepäck auf. Das ist die schlechteste Erfahrung mit einer Fluggesellschaft und ihrem Kundenservice, die wir je gemacht haben.

Extremely frustrating experience. Money was reserved on my credit card without a confirmed booking. No clear communication, no way to properly contact support, and no real help. I expected much better handling of such a basic issue. There is no possibility to call anyone, and the chat sessions were repeatedly closed without providing an answer. I have honestly never experienced anything like this before. It is almost frightening how poor the service is.

After a grueling 17-hour flight, I was completely alone and two months pregnant. I asked for help, clearly explaining that I was in pain and physically unable to reach my bag from the overhead compartment (I am 5’3” / 159 cm). Shockingly, a male staff member not only refused to assist me but also instructed other employees not to help, claiming that “American Airlines staff are not required to do so.” I struggled for over 20 minutes, enduring public humiliation and neglect. I have never experienced such cruel and inhumane treatment. This is completely unacceptable.

Horror Experience with AirArabia A Complete Nightmare. Security staff forced my wife to remove her Bangles & Rings, even though she cannot take them off. Their Pressure caused wounds on her Hands & Fingers, Completely Inhuman & Unacceptable. Their baggage rules are Extremely unfair. Even small handbags were weighed at the Aircraft door, to charged a heavy, unjustified fee. Very poor customer service. Inconsistent ground staff, and terrible Passenger Treatment. Never ever again.

Horrible experience, terrible and condescending staff. I had rented and paid for the car through Ryan Air, and as soon as my family and I arrived, they refused to rent it to me because supposedly the stamp on the license was not visible. Obviously, it was a ridiculous excuse to charge money and rent it to someone else. In addition to the wasted time and anger, we had to spend money to rent another car, which we were obviously able to do without any problems at another agency. Do not rent a car from these fraudsters, and above all, do not pay in advance. The worst rental experience of my life.

Horrific flight. Original flight cancelled and rebooked in planes and seats that don’t fit my body. Not given a seat that I paid for or could fit in. Complained on four different levels an no satisfactory response. Knees bruised and flew five hours in pain and discomfort.